Returns, Refunds & Exchange Policy

At GFL, we believe in fair play. Here’s our policy so you know exactly how we handle exchanges, returns, and cancellations clear, straightforward, and always on your side.

EXCHANGES (Adjusting the Line-Up):

If you need to switch sizes or change your item, you cover the shipping to send it back, and we’ll cover the cost to send the new one to you.

Once we receive your item, your exchange will be processed within 7–10 business days.

Items must be in original condition, with all tags and packaging intact, no washes and no damage.

You have 14 days from the day you receive your order to request an exchange.

Start your return here:
Email us at info@shopgloryfutbol.com.
Please allow 24–72 hours for a response.

Note: Limited drops and collections sell out fast if your size is no longer available, we’ll offer store credit or help you choose another available product.

REFUNDS (Calling Off the Match):

Return shipping for refunds is your responsibility.

Items must be unworn, unwashed, undamaged, with all original tags attached.

You have 10 days from delivery date to request a refund to your original payment method.

After 10 days, we cannot accept returns or issue refunds.

Approved refunds are issued minus a 10% processing & restocking fee.

Start your return here: info@shopfloryfutbol.com

Processing takes 7–10 business days once we receive your item.

Please note: Items purchased at a discount or during promotions are not eligible for returns or refunds.

The only exception applies to sizing issues. In that case, store credit will be issued. (Please follow the instructions in the Exchange section.)

Wrong or damaged items are handled separately and are fully covered as outlined below.

CANCELLATIONS (Stopping the Kick-Off):

Once you place your order, cancellations are not possible just like when the referee blows the whistle, the match must go on.

WRONG ITEM

If we send you the wrong jersey, contact us with your order details and a photo of the item.

Once confirmed, we’ll send you a prepaid return label and the correct product within 7–10 business days.

DAMAGED OR DEFECTIVE ITEM

If your item arrives damaged or defective, email us with photos and your order details.

We’ll replace or refund your order and make sure it doesn’t happen again.

LOST PACKAGES

If tracking hasn’t updated in 7 days, let us know and we’ll check with the courier.

If your package can’t be located, we’ll send a replacement or refund your choice.

WRONG ADDRESS

We are not responsible for incorrect addresses provided during checkout.

If the mistake was on our side, we’ll send a replacement or refund your order.

If the courier misdelivers despite the correct address, we’ll also replace or refund.

STOLEN PACKAGES

If tracking shows “delivered” but you haven’t received your order, please wait a few days-sometimes couriers scan early.

If after 7 days the package is still missing, it is considered stolen. Unfortunately, we cannot offer refunds or replacements for stolen packages. Please use a safe delivery address.