FAQ

We accept the following payment methods: Visa, MasterCard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Bancontact, and PayPal.

Your payment will only be captured once your order has been processed and shipped.

If you choose PayPal, Apple Pay, Google Pay, or Shop Pay, you will be securely redirected to complete your payment. Once the transaction is authorized, you will be automatically returned to our website to receive your order confirmation.

All payments are processed securely to ensure your information is protected at all times.

Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Start your return here:
Email us at info@shopgloryfutbol.com.
Please allow 24–72 hours for a response.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://shopgloryfutbol.myshopify.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@shopgloryfutbol.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within 3 to 5 business days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Exchanges:

• You have 14 days from the day you receive your order to request an exchange.
• You cover the shipping to send it back, and we’ll cover the cost to send the new one to you.
• Items must be in original condition, with all tags and packaging intact, no washes and no damage.
• Once we receive your item, your exchange will be processed within 7–10 business days.

Refunds:

• Return shipping for refunds is your responsibility.
• Items must be unworn, unwashed, undamaged, with all original tags attached.
• You have 10 days from receiving your order to request a refund to your original payment method.
• After 10 days, we cannot accept returns or issue refunds.
• Approved refunds are issued minus a 10% processing & restocking fee.
• Processing takes 7–10 business days once we receive your item.

Wrong Item or Damaged: 

• If we send you the wrong jersey, contact us with your order details and a photo of the item.
• Once confirmed, we’ll send you a prepaid return label and the correct product within 7–10 business days.
• If your item arrives damaged or defective, email us with photos and your order details.
• We’ll replace or refund your order and make sure it doesn’t happen again.

Please note: Items purchased at a discount or during promotions are not eligible for returns or refunds. The only exception applies to sizing issues. In that case, store credit will be issued. (Please follow the instructions in the Exchange section. https://shopgloryfutbol.com/pages/returns-rfunds-6-exchange-policy)

Start your return here:
Email us at info@shopgloryfutbol.com.
Please allow 24–72 hours for a response.

Start your return here:
Email us at info@shopgloryfutbol.com.
Please allow 24–72 hours for a response.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@shopgloryfutbol.com with the details. We’ll respond within 48 hours.